Terms of Service
Terms of Use
Effective: May 01, 2025 (Last updated)
Welcome to Reasonyx! These Terms of Use (“Terms”) govern your access to and use of all Reasonyx products, services, and websites. If you have any questions, feel free to contact us at support@reasonyx-ai.com..
When we mention “Reasonyx,” “we,” “our,” or “us,” we’re referring to Reasonyx Inc.
“You” refers to any individual or entity using our services. If you are using Reasonyx on behalf of a company or organization, you confirm that you are authorized to bind them to these Terms.
Heads up: The section on dispute resolution includes arbitration and a waiver of class actions. It’s important to read this part closely as it impacts your legal rights.
If you’re on a paid Reasonyx plan, your subscription auto-renews based on the pricing outlined at the time of your initial agreement or the latest published rate. To disable auto-renewal, cancel via your Reasonyx account or by contacting us.
1. Your Agreement to These Terms
By using our services, you confirm that you accept these Terms. If you don’t agree, please don’t use our platform.
2. What We Offer
Reasonyx enables users to automate sales and marketing workflows using AI-driven tools. This includes—but isn’t limited to—data collection, enrichment, lead generation, AI research agents, and campaign personalization. New features may be added or removed as our product evolves. We’ll do our best to minimize disruption, but we can’t guarantee constant access or data retention during changes or outages.
3. Accounts and Billing
You may need to create an account to access certain features. You agree to provide accurate information and update it as needed. Some features may be free, while others may require payment. Subscriptions are billed as agreed, and any changes to billing methods or pricing will be communicated either on the site or by email. Payments are final unless stated otherwise.
Subscriptions automatically renew unless cancelled beforehand. Renewals follow the current pricing model unless explicitly stated otherwise.
4. Your Responsibilities
You are responsible for your login credentials and all activity under your account. Keep your info accurate. If someone else accesses your account or it’s compromised, we may not be able to recover it without verified contact information.
If you’re part of our community (e.g., via Slack), we expect respectful and honest interaction. Don’t impersonate others, attempt unauthorized access, run scams, or engage in any harmful activity using the platform.
You may not resell Reasonyx credits or data, or transfer your account without our written consent.
5. Content and Data Usage
“Your content” refers to anything you upload or input into Reasonyx. While you retain ownership, you grant us a license to use, store, format, and display that content strictly to deliver and improve our services. This includes allowing cloud providers to host your data and helping our systems process it for functionality.
We don’t sell or expose user-uploaded content to others. Your content stays within your workspace unless you intentionally share it. We may use anonymized, aggregated usage data to improve the product.
Reasonyx may monitor or remove content that violates laws or our policies. We’ll notify you before taking action, where possible.
6. Our Property
All content we create—our website, features, code, design, etc.—belongs to Reasonyx. You can use it as permitted, but we retain all rights.
If you share feedback with us, you allow us to use that feedback freely to enhance our services without compensation.
7. Third-Party Tools
Reasonyx may connect with tools or services built by others. Using them is optional and subject to their own terms. We are not responsible for how they function or handle your data.
8. Termination
You can stop using Reasonyx at any time. Either party can terminate this agreement in writing if there’s a breach. Certain sections—like content rights, IP, privacy, data retention, and dispute terms—will continue to apply after termination.
9. Updates to These Terms
We may revise these Terms as needed. If we make material changes, we’ll notify you. Continuing to use Reasonyx after the update means you accept the new terms.
10. Privacy
Our Privacy Policy explains how we handle your personal information. By using our platform, you agree to those practices.
11. Data Retention
We’ll retain your data as long as your account is active. If your account is deleted, your data will be deleted too. You can request deletion by contacting support@reasonyx-ai.com.
12. Disclaimers and Limitations
We aim for great service but provide Reasonyx “as is.” We disclaim all warranties to the extent allowed by law, including implied warranties like merchantability or fitness for a particular purpose.
In jurisdictions that limit these disclaimers, our liability is restricted to what’s legally allowed. We aren’t liable for losses like profits, business interruption, or data loss. Our total liability is capped at the higher of $50 USD or the total fees you’ve paid in the prior three months.
We don’t control third-party content or user behavior on the platform.
13. Resolving Disputes
Informal First:
Reach out to support@reasonyx-ai.com. with a clear explanation of your issue before taking legal action. We’ll try to resolve things within 45 days.
Governing Law:
hese Terms are governed by the laws of New South Wales, Australia, without regard to any conflict of law principles. Any disputes that are not subject to arbitration will be resolved exclusively in the courts of New South Wales, and both you and Reasonyx consent to the jurisdiction of those courts.
Binding Arbitration:
If you’re a U.S. resident, you agree to resolve any dispute through binding arbitration after the informal process fails. This includes disputes from past use or terminated accounts.
The arbitration will be handled by the AAA under their rules, with modifications explained here. Filing and hearing formats depend on the claim size. If your claim is under $5K and you don’t seek special relief, the arbitrator may decide the case based on written submissions.
Arbitrator fees and other costs will follow AAA rules. Reasonyx may cover some or all of these fees depending on the claim size and your financial status.
Mass Claims Clause:
If more than 30 similar arbitration demands are filed by the same legal team, a bellwether process will be initiated to resolve test cases first. The outcomes may influence how remaining cases are handled. Unresolved claims can then be opted out into court.
Opt-Out Option:
You can opt out of arbitration by emailing us within 30 days of first accepting these Terms.
Exceptions:
Claims related to IP or that qualify for small claims court are not subject to arbitration.
Class Action Waiver:
You agree to bring disputes individually and not as part of a class or representative action. If this clause is unenforceable, the arbitration agreement becomes void.
14. Communication
You agree to receive all communications from Reasonyx electronically, including legal notices and account-related messages.
15. Indemnification
You release Reasonyx and its team from any claims or damages arising from your use of the platform, including any breach of these Terms.
16. Assignment
You may not transfer your rights under these Terms without our consent.
17. Force Majeure
We’re not responsible for delays or failures caused by things outside our control—like natural disasters, power outages, or internet issues.
18. Security and Uptime
Security Measures:
We maintain strong safeguards to protect your data and follow best practices in security management.
Data Breach:
If there’s unauthorized access to your data, we’ll inform you promptly. You can decide if others (like regulators) should be notified.
Availability:
We aim for 99.9% uptime each month. If we fall short, we may credit your account with service credits, subject to limits.
Compliance:
Don’t store personal health or financial card data unless we have a separate agreement permitting it.
Confidentiality:
We’ll treat all confidential information properly and won’t share it unless required or permitted under these Terms.